Returns & Refunds
Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
- Items must be returned within 30 days of the delivery date
- Products must be unused and in their original packaging
- For hygiene reasons, opened skincare products cannot be returned unless they are defective or damaged
Damaged or Defective Items
If your item arrived damaged, defective, or not as described, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no return required.
How to Request a Return
- Email us at our contact page with your order number and reason for return
- We'll respond within 2 business days with return instructions
- Once we receive and inspect your return, your refund will be processed within 5–7 business days
Refunds
Approved refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We don't offer direct exchanges at this time. If you'd like a different product, please return your item for a refund and place a new order.
Questions?
We're happy to help. Contact us and we'll get back to you within 1–2 business days.